Job Title: Tier 1 Customer Support Executive
Job Location: Chennai
General Description: Customer Support Executive for the company's family of Antivirus-products. Candidate will possess a broad knowledge on handling customer calls. Candidate will be highly experienced in providing excellent customer service and problem escalation/resolution.
Primary Job Functions:
Experience: 0-1 year of experience in any support/help desk environment.
Education: Any UG
Work Status: Full time
Travel: Position requires 0% travel.
Reporting: Reports to the Senior Manager of Contact Center
Job Location: Chennai
General Description: Customer Support Executive for the company's family of Antivirus-products. Candidate will possess a broad knowledge on handling customer calls. Candidate will be highly experienced in providing excellent customer service and problem escalation/resolution.
Primary Job Functions:
- Conduct B/G verification of all registered partners
- Proactively contact channel partners to communicate schemes/offers
- Following up channel partners on scheme performance.
- Communicate new product launch to all customer through calls & other modes.
- Create a personalized engagement with channel partner to enhance business relationship.
- Conduct & collect feedback on Product/ Services/ schemes etc.
- Promote new schemes and upselling of new product lines.
- Work closely with supporting functions to address any grievances reported by the channel.
- Report regularly to team leader on all activities relating to the role
- Achieve Daily Contact targets as specified in KRA
- Effective and prompt customer support measures & coordination with Support Team
- Maintain 100% accurate MIS for various business analytics.
- Identify new business practices , suggest modifications to existing practices on business.
- Derive knowledge on products and services in order to understand customers’ needs
- Prior Calling Experience with customer/ business partner
- Confident and enthusiastic customer Service Attitude.
- Preferred Languages to be known- HINDI,ENGLISH,TAMIL,TELUGU,MALYALAM.BENGALI
- Consultative selling and Negotiation Skills
- Attention to detail and accuracy.
- Excellent verbal and written communication skills.
- Excellent telephone manner.
- Ability to work in shifts and on weekends.
Experience: 0-1 year of experience in any support/help desk environment.
Education: Any UG
Work Status: Full time
Travel: Position requires 0% travel.
Reporting: Reports to the Senior Manager of Contact Center
**To Apply for this position kindly send your resume to hr@k7computing.com
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